Representative model. Photo: Vauxford, Wikimedia Commons, CC BY-SA 4.0

Recalls & complaints · NHTSA data

2011 Mercedes-Benz Sprinter recalls

Every recall campaign and owner complaint NHTSA has on file for the 2011 model year. Not every vehicle is affected by every campaign: check a specific car by VIN below.

Recall campaigns: 5
Park-it warnings: 0
Complaints: 24
Latest campaign: Jul 28, 2017

Recall summary by component5

NHTSA Recalls API · cached ≤24 h

Component	Campaigns	Latest	Campaign IDs
Air bags	2	Jul 28, 2017	17V479000 16V077000
Equipment adaptive/mobility	1	Nov 5, 2014	14V706000
Seat belts	1	Mar 30, 2011	11V210000
Equipment	1	Dec 21, 2010	10V642000

Safety recalls5

NHTSA Recalls API · cached ≤24 h

0Park-it warnings

0Fixable over the air

Jul 28, 2017Latest campaign


Jul 28, 201717V479000	Air bags: frontal passenger side An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death. DetailsHide details for campaign 17V479000 What's wrong Daimler Vans USA, LLC (DVUSA) is recalling certain 2010-2011 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. Risk An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death. Remedy DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall partially supersedes recall 16V-379. Filed under Sprinter 2500, Sprinter 3500 Campaign NHTSA 17V479000 · Jul 28, 2017
Feb 10, 201616V077000	Air bags: frontal driver side In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants… DetailsHide details for campaign 16V077000 What's wrong Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture. Risk In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. Remedy Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403. Filed under Sprinter 2500, Sprinter 3500 Campaign NHTSA 16V077000 · Feb 10, 2016
Nov 5, 201414V706000	Equipment adaptive/mobility If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. DetailsHide details for campaign 14V706000 What's wrong Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack. Risk If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator. Remedy Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041. Filed under Sprinter 3500 Campaign NHTSA 14V706000 · Nov 5, 2014
Mar 30, 201111V210000	Seat belts IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF… DetailsHide details for campaign 11V210000 What's wrong MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2008-2011 2500 AND 3500 SPRINTER VEHICLES EQUIPPED WITH AN OPTIONAL THREE-SEAT BENCH IN THE PASSENGER COMPARTMENT. THE SEAT BENCHES IN THE SECOND SEATING ROW MAY HAVE BEEN EQUIPPED WITH SAFETY BELTS THAT DO NOT MEET THE MINIMUM REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, "OCCUPANT PROTECTION IN INTERIOR IMPACT," AND MOTOR VEHICLE SAFETY STANDARD 209, "SEAT BELT ASSEMBLIES." FIRST, THOSE SAFETY BELTS MAY NOT LOCK AS REQUIRED. SECOND, THE ASSEMBLY LOOP MAY NOT PERFORM TO MINIMUM FORCE REQUIREMENTS. Risk IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY OR DEATH IN THE EVENT OF A CRASH. Remedy MERCEDES-BENZ WILL INSPECT AND REPLACE ANY SEAT BELT ASSEMBLIES THAT DO NOT MEET THE REQUIREMENTS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 15, 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 843-695-5000. Filed under Sprinter 2500, Sprinter 3500 Campaign NHTSA 11V210000 · Mar 30, 2011
Dec 21, 201010V642000	Equipment THE EMERGENCY EXIT WINDOW MAY SEPARATE FROM THE BODY AND COULD FALL INCREASING THE RISK OF INJURIES TO THE PASSENGER OR DRIVER. DetailsHide details for campaign 10V642000 What's wrong SPRINTER IS RECALLING CERTAIN MODEL YEAR 2010-2011 FREIGHTLINER 2500 SPRINTER AND MERCEDES-BENZ SPRINTER VEHICLES EQUIPPED WITH AN EMERGENCY EXIT WINDOW. THE ADHESIVE BOND BETWEEN THE GLASS AND THE HINGE ON THE TOP OF THE WINDOW MAY LOOSEN. Risk THE EMERGENCY EXIT WINDOW MAY SEPARATE FROM THE BODY AND COULD FALL INCREASING THE RISK OF INJURIES TO THE PASSENGER OR DRIVER. Remedy DEALERS WILL REPLACE THE EMERGENCY EXIT WINDOW IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 11, 2011. OWNERS MAY CONTACT SPRINTER AT 1-201-573-0600. Filed under Sprinter 2500 Campaign NHTSA 10V642000 · Dec 21, 2010

Merged from NHTSA model names: Sprinter 2500, Sprinter 3500. Not every vehicle of a model year is affected by every campaign.

To see whether a recall is still open on your car, enter the VIN at nhtsa.gov/recalls or the Mercedes-Benz recall lookup. Recall repairs are free at a franchised dealer (federal law; see limits).

Owner complaints by component24

NHTSA Complaints API · cached ≤24 h

24Complaints filed

0Involving a crash

0Involving a fire

0Injuries reported

Component	Complaints	%
Air bags	8	33
Electrical system	4	17
Unknown or other	3	13
Structure	3	13
Engine	3	13
Engine and engine cooling	2	8
Seat belts	2	8
Power train	1	4
Fuel/propulsion system	1	4
Vehicle speed control	1	4
Wheels	1	4
Electronic stability control (ESC)	1	4
Service brakes	1	4
Equipment	1	4

An owner can tag several components, so percentages add up to more than 100. Complaints are unverified owner reports, de-duplicated by NHTSA ODI number, merged from NHTSA model names Sprinter 2500, Sprinter 2500 Cargo Van, Sprinter 2500 P12, Sprinter 3500 Cab Chassis, Sprinter 3500 Cargo Van.

Latest reports

Seat belts
“The contact owns a 2011 Mercedes-Benz Sprinter 3500. The contact stated while driving at an undisclosed speed, the SRS warning light illuminated.”
Filed 08/14/2024 · ODI 11608566
Electrical system
“The contact owns a 2011 Mercedes-Benz Sprinter 3500. The contact stated that the SRS (Supplemental Restraint System) warning light would intermittently appear on the instrument panel.”
Filed 02/09/2023 · ODI 11506458
Air bags
“Takata Recall. The contact owns a 2011 Mercedes-Benz Sprinter 3500 built on a Freightliner chassis.”
Filed 03/17/2022 · ODI 11457084

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2011 Mercedes-Benz Sprinter recall questions

How many recalls does the 2011 Mercedes-Benz Sprinter have?

NHTSA lists 5 safety recall campaigns for the 2011 Mercedes-Benz Sprinter. The most recent, 17V479000 (reported July 28, 2017), concerns air bags. Not every vehicle is covered by every campaign; check a specific car by VIN.

What are the 2011 Mercedes-Benz Sprinter recalls for?

The largest group is air bags, with 2 campaigns. Others: equipment adaptive/mobility (1), seat belts (1), equipment (1). Each campaign below lists the defect, the risk and the free remedy.

What is the most common complaint about the 2011 Mercedes-Benz Sprinter?

Air bags is the most-reported component, named in 8 complaints out of 24 filed with NHTSA (33%). Complaints are unverified owner reports.

How do I check if a recall is open on my 2011 Mercedes-Benz Sprinter?

Enter the 17-character VIN at nhtsa.gov/recalls or the Mercedes-Benz recall lookup. That shows campaigns still unrepaired on that exact car. Safety recall repairs are free at a franchised Mercedes-Benz dealer.

Check a specific Mercedes-Benz by VIN

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