Representative 2019 model. Photo: Tokumeigakarinoaoshima, Wikimedia Commons, CC BY-SA 4.0

Recalls & complaints · NHTSA data

2018 Mercedes-Benz CLA-Class recalls

Every recall campaign and owner complaint NHTSA has on file for the 2018 model year. Not every vehicle is affected by every campaign: check a specific car by VIN below.

Recall campaigns: 10
Park-it warnings: 0
Complaints: 47
Latest campaign: Dec 15, 2023

Recall summary by component10

NHTSA Recalls API · cached ≤24 h

Component	Campaigns	Latest	Campaign IDs
Air bags	3	Dec 16, 2019	19V892000 18V514000 17V627000
Structure	2	Dec 15, 2023	23V854000 21V197000
Electrical system	2	May 20, 2022	22V365000 21V058000
Steering	1	Apr 1, 2021	21V229000
Communication	1	Feb 12, 2021	21V072000
Exterior lighting	1	Feb 26, 2019	19V131000

Safety recalls10

NHTSA Recalls API · cached ≤24 h

0Park-it warnings

2Fixable over the air

Dec 15, 2023Latest campaign


Dec 15, 202323V854000	Structure: body roof and pillars A detached roof panel can become a road hazard, increasing the risk of a crash. DetailsHide details for campaign 23V854000 What's wrong Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle. Risk A detached roof panel can become a road hazard, increasing the risk of a crash. Remedy Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197. Filed under Amg Cla45, Cla 250 Campaign NHTSA 23V854000 · Dec 15, 2023
May 20, 202222V365000	Electrical system: software A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders… Over-the-air remedy DetailsHide details for campaign 22V365000 What's wrong Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system. Risk A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. Remedy The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006. Filed under Cla 250 Campaign NHTSA 22V365000 · May 20, 2022
Apr 1, 202121V229000	Steering A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash. DetailsHide details for campaign 21V229000 What's wrong Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint. Risk A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash. Remedy MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060001. Filed under Amg Cla45 Campaign NHTSA 21V229000 · Apr 1, 2021
Mar 19, 202121V197000	Structure: body roof and pillars The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a… DetailsHide details for campaign 21V197000 What's wrong Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. Risk The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash. Remedy Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. Filed under Amg Cla45, Cla 250 Campaign NHTSA 21V197000 · Mar 19, 2021
Feb 12, 202121V072000	Communication A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency… DetailsHide details for campaign 21V072000 What's wrong Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function. Risk A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. Remedy MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005. Filed under Cla 250 Campaign NHTSA 21V072000 · Feb 12, 2021
Feb 5, 202121V058000	Electrical system: software Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash. Over-the-air remedy DetailsHide details for campaign 21V058000 What's wrong Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash. Risk Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash. Remedy MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025. Filed under Amg Cla45, Cla 250 Campaign NHTSA 21V058000 · Feb 5, 2021

Merged from NHTSA model names: Amg Cla45, Cla 250, Cla250. Not every vehicle of a model year is affected by every campaign.

To see whether a recall is still open on your car, enter the VIN at nhtsa.gov/recalls or the Mercedes-Benz recall lookup. Recall repairs are free at a franchised dealer (federal law; see limits).

Owner complaints by component47

NHTSA Complaints API · cached ≤24 h

47Complaints filed

2Involving a crash

1Involving a fire

2Injuries reported

Component	Complaints	%	Crashes	Fires	Injuries
Electrical system	12	26	0	1	0
Unknown or other	11	23	0	1	0
Engine	9	19	0	0	0
Air bags	8	17	2	0	2
Structure	6	13	0	0	0
Power train	4	9	0	0	0
Steering	2	4	0	0	0
Seats	2	4	0	0	0
Fuel system	2	4	0	0	0
Gasoline	2	4	0	0	0
Communication	2	4	0	0	0
Fuel/propulsion system	1	2	0	0	0
Visibility	1	2	0	0	0
Lane departure	1	2	0	0	0
Engine and engine cooling	1	2	0	0	0

3 more components with fewer complaints not shown. An owner can tag several components, so percentages add up to more than 100. Complaints are unverified owner reports, de-duplicated by NHTSA ODI number.

Latest reports

Unknown or other
“Roof Panel flew off on highway, not safe for anyone if this happens can cause accidents. It is available for inspection. This incident has happened to other cars of my same make and model and has been confirmed.”
Filed 10/13/2026 · ODI 11770991
Unknown or other
“Panel flew off on the highway it was terrifying.”
Filed 08/26/2026 · ODI 11759619
Air bags
“After a hard impact car continued to go then when came to a stop the air bags deployed which resulted in injuring my left arm”
Filed 08/08/2026 · ODI 11755695

Other Mercedes-Benz CLA-Class model years

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2018 Mercedes-Benz CLA-Class recall questions

How many recalls does the 2018 Mercedes-Benz CLA-Class have?

NHTSA lists 10 safety recall campaigns for the 2018 Mercedes-Benz CLA-Class. The most recent, 23V854000 (reported December 15, 2023), concerns structure. Not every vehicle is covered by every campaign; check a specific car by VIN.

What are the 2018 Mercedes-Benz CLA-Class recalls for?

The largest group is air bags, with 3 campaigns. Others: structure (2), electrical system (2), steering (1). Each campaign below lists the defect, the risk and the free remedy.

What is the most common complaint about the 2018 Mercedes-Benz CLA-Class?

Electrical system is the most-reported component, named in 12 complaints out of 47 filed with NHTSA (26%). Across all complaints, owners reported 2 crashs and 1 fire. Complaints are unverified owner reports.

How do I check if a recall is open on my 2018 Mercedes-Benz CLA-Class?

Enter the 17-character VIN at nhtsa.gov/recalls or the Mercedes-Benz recall lookup. That shows campaigns still unrepaired on that exact car. Safety recall repairs are free at a franchised Mercedes-Benz dealer.

Check a specific Mercedes-Benz by VIN

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