Representative 2021 model. Photo: Chanokchon, Wikimedia Commons, CC BY-SA 4.0

Recalls & complaints · NHTSA data

2020 Mercedes-Benz CLS-Class recalls

Every recall campaign and owner complaint NHTSA has on file for the 2020 model year. Not every vehicle is affected by every campaign: check a specific car by VIN below.

Recall campaigns: 8
Park-it warnings: 0
Complaints: 6
Latest campaign: Jun 14, 2024

Recall summary by component8

NHTSA Recalls API · cached ≤24 h

Component	Campaigns	Latest	Campaign IDs
Electrical system	5	Jun 14, 2024	24V445000 22V733000 22V533000 22V365000 21V058000
Communication	2	Feb 12, 2021	21V072000 20V068000
Back over prevention	1	Apr 8, 2022	22V232000

Safety recalls8

NHTSA Recalls API · cached ≤24 h

0Park-it warnings

2Fixable over the air

Jun 14, 2024Latest campaign


Jun 14, 202424V445000	Electrical system: wiring An electrical short circuit can increase the risk of a fire. DetailsHide details for campaign 24V445000 What's wrong Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLS 53 4MATIC, 2019-2023 E 53 4MATIC Cabriolet, E 53 4MATIC Coupe, E 53 4MATIC Sedan, 2021-2024 GT 43 4MATIC, and 2019-2025 GT 53 4MATIC vehicles. The transmission wiring harness connection might not have been correctly wired during a prior recall repair, and during production. which can expose the electrical connector to corrosion, and result in an electrical short-circuit. Risk An electrical short circuit can increase the risk of a fire. Remedy Dealers will replace the two-part wiring harness and connector, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 9, 2024. A second notice will be sent once the final remedy is available. Owners may contact MBUSA customer service at 1-877-496-3691. MBUSA's number for this recall is 2024100002/3. This recall supersedes recall 22V-533. Vehicles repaired under the prior recall will still need to have the new remedy performed. Filed under Amg Cls53 Campaign NHTSA 24V445000 · Jun 14, 2024
Sep 30, 202222V733000	Electrical system: 12v/24v/48v battery The inability to operate safety features (eCall system, hazard lights, electric seats, or automatic door locks) can increase the risk of injury during a crash. DetailsHide details for campaign 22V733000 What's wrong Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2022 CLS450 Coupe and AMG E53, 2019-2021 AMG CLS53 Coupe, and 2021-2022 E450 vehicles. The 12-Volt battery in the trunk may not be properly secured, which, in the event of a crash, can cause electrical connection failure, disabling various safety features including, emergency call (eCall) system, electric seat adjustment, hazard warning lights, and automatic door locks. Risk The inability to operate safety features (eCall system, hazard lights, electric seats, or automatic door locks) can increase the risk of injury during a crash. Remedy Dealers will secure the 12V battery, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022100009. Filed under Amg Cls53, Cls450 Campaign NHTSA 22V733000 · Sep 30, 2022
Jul 22, 202222V533000	Electrical system: wiring An electrical short-circuit can increase the risk of a fire. DetailsHide details for campaign 22V533000 What's wrong Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 AMG GT43, 2019-2022 AMG E53, E53 Coupe, E53 Cabriolet, AMG GT53, and 2019-2021 AMG CLS53 vehicles. The transmission wiring harness may be misrouted, which can expose the electrical connector to corrosion, and result in an electrical short-circuit. Risk An electrical short-circuit can increase the risk of a fire. Remedy Dealers will inspect and repair the electrical connector, as necessary. Dealers will also reroute the harness and install an additional bracket. All repairs will be performed free of charge. Owner notification letters were mailed October 14, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022080010. Filed under Amg Cls53 Campaign NHTSA 22V533000 · Jul 22, 2022
May 20, 202222V365000	Electrical system: software A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders… Over-the-air remedy DetailsHide details for campaign 22V365000 What's wrong Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system. Risk A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. Remedy The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006. Filed under Amg Cls53, Cls 450 Campaign NHTSA 22V365000 · May 20, 2022
Apr 8, 202222V232000	Back over prevention: display function An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash. DetailsHide details for campaign 22V232000 What's wrong Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility." Risk An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash. Remedy Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007. Filed under Amg Cls53, Cls 450 Campaign NHTSA 22V232000 · Apr 8, 2022
Feb 12, 202121V072000	Communication A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency… DetailsHide details for campaign 21V072000 What's wrong Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function. Risk A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. Remedy MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005. Filed under Cls 450 Campaign NHTSA 21V072000 · Feb 12, 2021

Merged from NHTSA model names: Amg Cls53, Cls450, Cls 450. Not every vehicle of a model year is affected by every campaign.

To see whether a recall is still open on your car, enter the VIN at nhtsa.gov/recalls or the Mercedes-Benz recall lookup. Recall repairs are free at a franchised dealer (federal law; see limits).

Buying a used 2020 Mercedes-Benz CLS-Class? Recalls cover the model; a history report checks one car's title, odometer and accident records. VinAudit history report → Sponsored · disclosure

Owner complaints by component6

NHTSA Complaints API · cached ≤24 h

6Complaints filed

0Involving a crash

0Involving a fire

0Injuries reported

Component	Complaints	%
Electrical system	4	67
Back over prevention	1	17
Wheels	1	17
Engine	1	17

An owner can tag several components, so percentages add up to more than 100. Complaints are unverified owner reports, de-duplicated by NHTSA ODI number.

Latest reports

Back over prevention
“Rear view camera sticks open and shows a black screen in the car... there is a recall but not for my specific vehicle...”
Filed 11/15/2024 · ODI 11625622
Wheels
“I purchased my 2020 Mercedes-Benz CLS 450 with approximately 12,000 miles on 08/16/2022.”
Filed 03/24/2024 · ODI 11579206
Electrical system
“******* delete voq ******* this complaint is being marked for deletion because it is an inadvertent duplicate of odi# 11496545*djr ******* delete voq *******”
Filed 12/08/2022 · ODI 11496546

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2020 Mercedes-Benz CLS-Class recall questions

How many recalls does the 2020 Mercedes-Benz CLS-Class have?

NHTSA lists 8 safety recall campaigns for the 2020 Mercedes-Benz CLS-Class. The most recent, 24V445000 (reported June 14, 2024), concerns electrical system. Not every vehicle is covered by every campaign; check a specific car by VIN.

What are the 2020 Mercedes-Benz CLS-Class recalls for?

The largest group is electrical system, with 5 campaigns. Others: communication (2), back over prevention (1). Each campaign below lists the defect, the risk and the free remedy.

What is the most common complaint about the 2020 Mercedes-Benz CLS-Class?

Electrical system is the most-reported component, named in 4 complaints out of 6 filed with NHTSA (67%). Complaints are unverified owner reports.

How do I check if a recall is open on my 2020 Mercedes-Benz CLS-Class?

Enter the 17-character VIN at nhtsa.gov/recalls or the Mercedes-Benz recall lookup. That shows campaigns still unrepaired on that exact car. Safety recall repairs are free at a franchised Mercedes-Benz dealer.

Check a specific Mercedes-Benz by VIN

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