Representative model. Photo: Greg Gjerdingen from Willmar, USA, Wikimedia Commons, CC BY 2.0

Recalls & complaints · NHTSA data

2011 Mercury Grand Marquis recalls

Every recall campaign and owner complaint NHTSA has on file for the 2011 model year. Not every vehicle is affected by every campaign: check a specific car by VIN below.

Recall campaigns: 2
Park-it warnings: 0
Complaints: 9
Latest campaign: Nov 5, 2014

Recall summary by component2

NHTSA Recalls API · cached ≤24 h

Component	Campaigns	Latest	Campaign IDs
Steering	2	Nov 5, 2014	14V704000 13V385000

Safety recalls2

NHTSA Recalls API · cached ≤24 h

0Park-it warnings

0Fixable over the air

Nov 5, 2014Latest campaign


Nov 5, 201414V704000	Steering: rack and pinion pinion shaft Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a… DetailsHide details for campaign 14V704000 What's wrong Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed. Risk Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash. Remedy Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25. Campaign NHTSA 14V704000 · Nov 5, 2014
Aug 29, 201313V385000	Steering If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash. DetailsHide details for campaign 13V385000 What's wrong Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate. Risk If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash. Remedy Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08. Campaign NHTSA 13V385000 · Aug 29, 2013

Nov 5, 201414V704000

Steering: rack and pinion pinion shaft

Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a…

DetailsHide details for campaign 14V704000

What's wrong: Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Risk: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Remedy: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
Campaign: NHTSA 14V704000 · Nov 5, 2014

Aug 29, 201313V385000

Steering

If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.

DetailsHide details for campaign 13V385000

What's wrong: Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.
Risk: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
Remedy: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.
Campaign: NHTSA 13V385000 · Aug 29, 2013

To see whether a recall is still open on your car, enter the VIN at nhtsa.gov/recalls. Recall repairs are free at a franchised dealer (federal law; see limits).

Buying a used 2011 Mercury Grand Marquis? Recalls cover the model; a history report checks one car's title, odometer and accident records. VinAudit history report → Sponsored · disclosure

Owner complaints by component9

NHTSA Complaints API · cached ≤24 h

9Complaints filed

0Involving a crash

2Involving a fire

0Injuries reported

Component	Complaints	%	Fires
Electrical system	3	33	2
Steering	2	22	0
Tires	1	11	0
Visibility/wiper	1	11	1
Air bags	1	11	0
Seat belts	1	11	0
Fuel/propulsion system	1	11	0
Service brakes	1	11	0
Hydraulic	1	11	0

An owner can tag several components, so percentages add up to more than 100. Complaints are unverified owner reports, de-duplicated by NHTSA ODI number.

Latest reports

Tires
“225/60R17 tire purchased new started going flat in the first week. Walmart tire said there was no warranty. Receipt says otherwise.”
Filed 03/10/2026 · ODI 11723310
Steering
“The contact owns a 2011 Mercury Grand Marquis. The contact stated that upon starting the vehicle, the steering wheel was locked. There was no warning light illuminated.”
Filed 07/28/2025 · ODI 11676660
Electrical system
“Driving on humid day, closed windows and turned on a/c. Controller failed to close defroster vents, causing window to quickly fog up, restricting forward vision.”
Filed 04/02/2019 · ODI 11194012

Other Mercury Grand Marquis model years

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2011 Mercury Grand Marquis recall questions

How many recalls does the 2011 Mercury Grand Marquis have?

NHTSA lists 2 safety recall campaigns for the 2011 Mercury Grand Marquis. The most recent, 14V704000 (reported November 5, 2014), concerns steering. Not every vehicle is covered by every campaign; check a specific car by VIN.

What are the 2011 Mercury Grand Marquis recalls for?

The largest group is steering, with 2 campaigns. Each campaign below lists the defect, the risk and the free remedy.

What is the most common complaint about the 2011 Mercury Grand Marquis?

Electrical system is the most-reported component, named in 3 complaints out of 9 filed with NHTSA (33%). Across all complaints, owners reported 0 crashs and 2 fires. Complaints are unverified owner reports.

How do I check if a recall is open on my 2011 Mercury Grand Marquis?

Enter the 17-character VIN at nhtsa.gov/recalls. That shows campaigns still unrepaired on that exact car. Safety recall repairs are free at a franchised dealer.

Check a specific Mercury by VIN

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